By downloading, accessing, or using the STEO application (“STEO”, “we”, “us”, “our”), you agree to this combined Terms & Conditions and Privacy Agreement. If you do not agree, do not use the app.
1. Overview
STEO is a wellness, journaling, challenge-based, and personal-growth application. It provides mindset prompts, reflective exercises, educational content, and access to the STEO Shop where users can redeem points (“coins”) for partner products, services, or discounts. These Terms explain how the app works, how your data is handled, and your responsibilities as a user.
Answers to questions, challenges, reflections, and prompts
In-app behaviour and preference data
Purchase, redemption, and interaction history in the STEO Shop
Any other content you voluntarily submit
2.2 Automatically Collected Data
Device information and identifiers
App usage patterns and diagnostics
Cookies or similar technologies
Interaction data for analytics and optimisation
3. How Your Data Is Used
By using STEO, you agree that we may use your information to:
Personalise content, challenges, and overall app experience
Improve and optimise STEO features and performance
Perform analytics, reporting, and statistical modelling
Support product development, marketing insights, and roadmap planning
Prevent misuse, ensure safety, and maintain reliability
We may aggregate and anonymise data for statistical or business purposes.
4. Data Sharing With Partners
4.1 Sharing Required for Partner Fulfilment
If you redeem, purchase, or interact with a product or service from the STEO Shop, you agree we may share the minimum necessary information with approved partners, such as:
Redemption or order details
Selected product or service
Date and time of the interaction
Relevant profile information needed for fulfilment
4.2 Marketing & Statistical Sharing
We may share aggregated, anonymised statistics with partners for market research, behavioural insights, service optimisation, and partnership planning. We do not sell personally identifiable information.
5. Data Retention & User Rights
5.1 Retention
We retain information as long as needed for operations, analytics, improvement, compliance, or legal obligations.
If you withdraw consent for data collection or sharing, certain features may stop working.
6. Data Security
We apply commercially reasonable technical and organisational safeguards. No digital system is completely secure, and we cannot guarantee absolute protection against unauthorised access.
7. Third-Party Products & Services
7.1 STEO Shop
The STEO Shop hosts products, services, programs, or vouchers from third-party providers (“Partners”).
7.2 Fulfilment Responsibility
After you redeem or purchase from a Partner, your relationship is directly with them. STEO is not responsible for delivery issues, product quality, delays, cancellations, outcomes, or refunds (unless explicitly handled by STEO). All post-purchase support is managed by the Partner.
8. Health, Wellness & Psychological Disclaimer
STEO does not diagnose, treat, or cure mental or physical conditions.
STEO content is not a substitute for professional advice.
Consult qualified professionals for health-related matters.
Actions taken based on STEO content are solely your responsibility.
9. Payments & Monetisation (Apple Compliance)
9.1 Physical Goods & Services
Physical items or services delivered outside the app are paid through Partner-controlled payment methods (not Apple IAP).
9.2 Digital Content
Digital content or unlocks that require payment will use Apple’s In-App Purchase system when applicable.
9.3 Transparency
Prices, coin values, and offers may change at any time.
10. User Conduct
You agree not to:
Misuse, hack, or disrupt STEO
Post harmful, defamatory, or abusive content
Impersonate others
Engage in unlawful activity
Manipulate the app, coins, shop, partnerships, or analytics
11. Accuracy of App Content
We strive for accurate information but cannot guarantee completeness, timeliness, or reliability. Screenshots, descriptions, and promotional materials reflect typical use but may vary.
12. Limitation of Liability
To the fullest extent allowed, STEO is not liable for:
Emotional, psychological, or physical consequences of using the app
Losses from reliance on STEO guidance
Damages tied to third-party products or services
Technical failures, outages, or data loss
Inaccurate or incomplete content
Actions taken based on app insights
Your use of STEO is at your own risk.
13. Legal Compliance
STEO complies with applicable Australian privacy principles, Apple App Store Review Guidelines, and common international privacy expectations (including GDPR-style user rights).
14. Updates to These Terms
We may update these terms at any time. Continued use of STEO constitutes acceptance of the updated agreement.
15. Acceptance
By using STEO you confirm that you:
Have read and understood this agreement
Consent to data collection, usage, storage, and sharing
Accept all disclaimers and limitations
Acknowledge STEO is not liable for third-party products or health decisions